About the position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Document Review Admin plays a vital role in supporting Clinical Concierge Operations by ensuring the accurate review, validation, and quality assurance of occupational health documentation in alignment with client-specific requirements. This role requires a detail-oriented, self-driven professional who thrives in structured, process-driven environments and can confidently navigate complex workflows. The ideal candidate will apply critical thinking skills to cross-reference documentation, identify discrepancies, and ensure timely resolution while meeting service level expectations. Success in this position requires strong communication skills, a collaborative mindset, and the ability to work efficiently and independently in a fast-paced, evolving environment where precision and client satisfaction are top priorities. This is a 100% fully remote work from home position. Individual must be located in the United States.

Responsibilities

• Serve as the dedicated point of contact for reviewing Occupational Health documentation and ensuring appropriate action is taken in accordance with client-specific requirements
• Examine and cross-reference prior result documentation against established client guidelines
• Review and cross-reference lab result scores and related documentation to ensure compliance with client standards
• Perform quality checks to confirm all data meets client-specific requirements
• Identify unclear or incomplete information, proactively seek clarification, and work toward accurate resolution
• Interface with customers as needed to resolve documentation or client rule-related concerns
• Ensure timely review and processing of all results in accordance with established Service Level Agreements (SLAs)
• Collaborate effectively with team members and internal partners to support optimal customer outcomes

Requirements

• Undergraduate or Graduate degree, or equivalent professional experience
• Strong customer-focused mindset with exceptional attention to detail
• Experience in client service and support environments
• Advanced computer proficiency, including Microsoft Office Suite, internet research, and database lookups
• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills, with the ability to engage professionally at all levels of the organization
• Self-starter with the ability to manage processes from initiation through completion
• Ability to work independently while following established company and client guidelines
• Comfortable working under pressure and managing time-sensitive projects
• Strong prioritization skills, with the ability to respond and escalate appropriately when necessary
• High School Diploma or GED required
• Proficient in reading, writing, and speaking English
• Reliable and punctual, with a strong work ethic

Nice-to-haves

• Associate degree in a related field or 2 years of relevant work experience
• 3+ years of experience in BPO and Customer Service
• 3+ years of medical professional experience preferred

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!