• *About Us**

We are a Swiss company specialising in lab-grown memorial diamonds and custom jewellery. With a presence in multiple global markets, we are driven by one mission: to support individuals in honouring the memories of their loved ones through timeless, meaningful creations. Our work is personal, emotional, and rooted in empathy — and our team reflects those values every day.

• *Role Overview**

We’re seeking a warm, dependable, and emotionally intelligent Customer Service & Logistics Representative to join our team. This is a hybrid, part-time position ideal for someone who excels in client interaction, has a keen eye for detail, and is comfortable supporting both virtual and in-person client needs.

• *Key Responsibilities
• Provide compassionate, personalised support to clients via phone, email, Zoom, and in-person meetings
• Manage customer inquiries from initial outreach through order fulfillment and delivery
• Maintain a high standard of communication, ensuring timely and thoughtful follow-ups
• Coordinate local logistics, including pickups and deliveries across London (occasionally supporting domestic/international shipments)
• Collaborate with cross-functional teams (Marketing, IT, Communications) to improve the overall client experience
• Support weekend and off-hour calls as needed on a rotating basis
• Maintain records and client data accurately in CRM and other platforms
• *Requirements
• Must be based in Greater London and legally authorised to work in the UK.
• Prior experience in customer service, client relations, or operations (especially in luxury, healthcare, or memorial services industries)
• Strong interpersonal skills with the ability to provide emotional support in sensitive situations
• Tech-savvy and comfortable using Google Workspace, Microsoft Office, and CRM tools (e.g., HubSpot, Zendesk)
• Highly organized, self-motivated, and capable of managing multiple priorities
• Availability to work flexible hours, including some evenings and weekends
• Bonus: Experience with logistics and shipping coordination, including working with major courier services
• Bonus: Valid driver’s license and/or access to local transportation for client visits or courier tasks
• Bonus: Additional experience in areas such as jewellery, marketing, photography/videography, or design will be considered a strong plus
• *What We Offer
• Competitive hourly compensation based on experience
• Performance-based commissions
• A hybrid work environment with flexible scheduling
• A collaborative, compassionate, and mission-driven team culture
• Unique opportunity to make a real emotional impact on people’s lives
• *How to Apply

If you’re passionate about delivering heartfelt service and want to be part of a meaningful mission, we’d love to meet you. Please submit your resume and a brief introduction sharing why this role speaks to you.

Job Type: Part-time

Pay: £13.00-£25.00 per hour

Expected hours: 10 – 20 per week

Benefits

• Flexitime
• Work from home

Application question(s)

• Do you have any experience or background in the jewellery field?
• What is the earliest date you could start?
• Are you able to join occasional calls or meetings outside regular working hours when needed across time zones?
• How many hours per week can you commit?
• Do you have a laptop and reliable home-office setup (webcam, stable internet, quiet workspace)?
• Could you confirm your right-to-work status in the UK?
• We encourage in-person client meetings at 50 Liverpool Street, EC2M 7PR. Can you confirm it’s within 45-min commute and you’re available for client bookings daily, preferably including weekends?

Experience

• Customer service: 2 years (preferred)

Work Location: Hybrid remote in London EC2M 7PR