Remote Support Contractor (Work From Home) - Customer Support

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We are onboarding multiple remote contractors through The Rake Foundation to access flexible, remote work opportunities supporting businesses.

This is a simple application and onboarding process designed for individuals looking for flexible contractor work remotely. Positions are guaranteed after several assessments and a background check.

Apply here (required):

What you’ll do:

  • Provide remote customer support (chat, email, and/or phone depending on assignment)
  • Complete onboarding and training after application
  • Work independently with flexible scheduling
  • Attend paid instructor-led training and complete self-paced work each day

Requirements:

  • Windows 11 Computer (8GB+ RAM)
  • Webcam & USB Headset
  • 2 monitors (1 laptop+ monitor or 2 monitors)
  • Reliable wired internet connection (no wifi)
  • Good communication skills
  • Ability to work independently
  • Pass Customer Service Assessment
  • Attend 4 weeks paid training for 4-6 hours (M-F)

Remote experience is very helpful but not required. No MACs or

Next steps:

After applying, you will complete onboarding training, receive login information for your assessment, and then unlock available remote opportunities.

Learn more about the program:

Important: This is a 1099 independent contractor opportunity (W9), not a W2 employee position.

Pay: $9.00 - $15.00 per hour

Benefits:

  • Flexible schedule
  • Professional development assistance
  • Referral program

Application Question(s):

  • Are you comfortable working as a 1099 independent contractor (not W2 employment)? Yes or No
  • How many hours per week are you available to work?

Less than 10 hours
10–20 hours
20–30 hours
30+ hours

  • Are you actively looking to start remote work within the next 7 days? Yes or No
  • Do you have reliable internet and a quiet workspace suitable for remote work? Yes or No
  • Do you have customer service or remote work experience?

Yes
No
Some experience

  • This opportunity requires completing onboarding and training before accessing work opportunities. Are you willing to complete this process? Yes or No

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...