Scripted Calling Agent | Customer Engagement | Flexible Hours - Contract to Hire

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We are hiring professional and dependable **Scripted Calling Agents** to support both **Airline Customer Service** and **Home Services** campaigns. This is a remote opportunity for individuals who have strong communication skills, can follow structured scripts confidently, and enjoy speaking with customers over the phone.

As a Scripted Calling Agent, you will engage with customers, provide accurate information, answer inquiries, and ensure every conversation is handled in a professional and courteous manner. Our goal is to create a smooth and positive customer experience while maintaining high-quality service standards.

## Responsibilities

* Make and receive customer calls as assigned.

* Follow company-provided scripts and communication guidelines.

* Assist customers with general inquiries related to airline and home service campaigns.

* Qualify customer needs and provide appropriate information.

* Schedule appointments or transfer qualified customers when required.

* Maintain accurate records of every call and customer interaction.

* Follow company procedures and maintain professionalism throughout each conversation.

## Requirements

* Excellent spoken English and clear communication skills.

* Professional and friendly phone etiquette.

* Strong listening and interpersonal skills.

* Ability to follow scripts while keeping conversations natural.

* Basic computer skills and the ability to learn new systems quickly.

* Reliable internet connection and a quiet work environment.

* Previous experience in customer service, call center, phone support, or appointment setting is preferred but not required.

## What We Offer

* Flexible work hours.

* Remote work opportunity.

* Structured onboarding and ongoing support.

* Long-term opportunity for successful candidates.

* A professional and supportive team environment.

We are looking for individuals who are reliable, committed, and capable of representing our company with professionalism on every call. If you have strong communication skills and are interested in building a long-term remote career, we encourage you to apply.

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