Senior Business Analyst - Virtual Position

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<span class="jobdescription"><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Description</h2> </div><div><p><br><strong>Join our team and what we'll accomplish together</strong></p> <p> </p> <p>We're looking for a strategic Senior Business Analyst to lead business transformation and drive innovation across our national Door-to-Door and Call Centre teams. You'll lead pilot programs, harness AI tools to deliver data-driven insights, and guide cross-functional teams through digital initiatives—all while gaining exposure to cutting-edge generative AI platforms like TELUS FueliX.</p> <p> </p> <p> </p> <p><strong>Pilot Program & Strategic Leadership</strong></p> <ul> <li>Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs</li> <li>Design pilot frameworks, define success metrics, and establish KPIs</li> <li>Present business cases and scaling recommendations to executive leadership</li> </ul> <p> </p> <p><strong>AI & Technology Integration</strong></p> <ul> <li>Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights</li> <li>Mentor teams on AI tool adoption and best practices</li> <li>Identify opportunities to embed AI solutions into business processes</li> </ul> <p> </p> <p><strong>Cross-Functional Collaboration</strong></p> <ul> <li>Partner with vendor, QA, data, and operations teams</li> <li>Lead requirements workshops with diverse stakeholders</li> <li>Serve as a bridge between business and technical teams</li> </ul> <p> </p> <p><strong>Analytics & Reporting</strong></p> <ul> <li>Conduct monthly strategic reviews with trend analysis</li> <li>Generate actionable insights from complex datasets using business intelligence platforms</li> <li>Create compelling dashboards and visualizations for executive decision-making</li> <li>Support compensation reporting and payment processes</li> </ul> <p> </p> <p><strong>Process Improvement</strong></p> <ul> <li>Identify bottlenecks and recommend AI-assisted improvements</li> <li>Develop business cases and ROI analyses for new initiatives</li> <li>Build playbooks and best practice guides for team adoption</li> </ul> <p> </p> <p> </p> <p><br><strong>What you’ll do</strong></p> <p> </p> <p> </p> <p><strong>Lead Innovation at Scale</strong> – Work with cutting-edge generative AI tools and directly shape how technology transforms operations for thousands of team members<br><strong>Strategic Influence</strong> – Your analysis and recommendations inform executive decision-making and influence national program strategy<br><strong>Visible Impact</strong> – Own end-to-end pilot programs from conception to enterprise-wide deployment; see your work directly influence business outcomes<br><strong>Development & Growth</strong> – Mentor junior analysts, develop strategic and leadership skills, and build a portfolio of high-impact initiatives that position you for senior leadership roles</p> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px">Qualifications</h2> </div><div><p><br><strong>What you bring</strong></p> <p> </p> <ul> <li>Bachelor's degree in Business Administration, Information Systems, Engineering, Economics, or related field</li> <li>7+ years as a Business Analyst (3+ in a senior/lead capacity)</li> <li>Advanced proficiency with BI tools (Tableau, Power BI, or similar)</li> <li>Expert-level Excel and SQL skills</li> <li>Demonstrated experience leading pilots or innovation initiatives</li> <li>Hands-on experience with AI/ML tools and generative AI platforms</li> <li>Strong project management and executive communication skills</li> <li>Ability to mentor junior analysts</li> </ul> <p> </p> <p> </p> <p><strong>Great-to-haves</strong></p> <p> </p> <ul> <li>Experience with TELUS FueliX or other generative AI platforms</li> <li>Background in telecommunications, digital services, or technology</li> <li>Experience managing distributed/remote teams</li> <li>Fluency in French and English (verbal & written)</li> </ul> <p><br><br></p></div></div></div> </span>

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