Cust Acct Mgt - Strategic Account Manager

June 11, 2026

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Strategic Account Manager <div style="border: none; border-bottom: solid #009ED9 1.0pt; padding: 0in 0in 6.0pt 0in;"> Commercial / Scale · Individual Contributor About mPulse: mPulse is the leader in conversational AI and member engagement for healthcare. We partner with the nation's most innovative health plans — Medicare Advantage, Medicaid, and Commercial — to engage members in conversations that close care gaps, improve Stars ratings, and drive better health outcomes. Our platform reaches tens of millions of Americans and is built on the belief that better health starts with better conversations. </div> <h2 style="margin: 12pt 0in 4pt; break-after: avoid; font-size: 12pt; font-family: 'MULISH REGULAR ROMAN'; color: #565d6b; font-weight: normal;">The Role:</h2> The Strategic Account Manager on the Commercial / Scale team at mPulse is built for the account manager who likes variety, operating discipline, and the chance to make consistent value real across a meaningful book of health plan clients. You will own a portfolio of mid-market and scaled accounts, run the playbook with discipline, and drive the outcomes that matter — retention, growth, and client-reported value. If you are energized by both customer conversations and the operational craft of running a portfolio well, this is your role. <h2 style="margin: 12pt 0in 4pt; break-after: avoid; font-size: 12pt; font-family: 'MULISH REGULAR ROMAN'; color: #565d6b; font-weight: normal;">What You'll Do</h2> <ul style="margin-top: 1.5pt; margin-bottom: 1.5pt;"> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Account Ownership Own a portfolio of Commercial or Scale accounts. Be the primary point of contact and accountability for each client.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Playbook Execution Run the account management playbook with discipline — cadenced check-ins, QBRs, renewals, and expansion motions.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Client Engagement Build and maintain strong day-to-day relationships across the client team. Engage senior stakeholders strategically.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">QBRs & Reviews Lead the design and delivery of QBRs and operational reviews. Frame value in client-relevant outcomes.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Renewal & Expansion Drive the renewal motion and identify expansion opportunities. Partner with Sales and Manager on commercial discussions.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Risk Management Identify at-risk accounts early. Lead intervention plans with the Manager.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Cross-Functional Partnership Coordinate with Implementation, Product, and Customer Success on behalf of each client.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Data & Insights Use portfolio data to prioritize time, identify opportunities, and surface risks.</li> </ul> <h2 style="margin: 12pt 0in 4pt; break-after: avoid; font-size: 12pt; font-family: 'MULISH REGULAR ROMAN'; color: #565d6b; font-weight: normal;">What You'll Bring:</h2> <ul style="margin-top: 1.5pt; margin-bottom: 1.5pt;"> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">6+ years of Account Management, Customer Success, or related customer-facing experience in SaaS or healthcare technology.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Demonstrated track record of retaining and growing accounts.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Comfort operating across a broader portfolio (10+ accounts) with disciplined cadences and tooling.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Healthcare experience — health plans, CMS programs, member engagement — required.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Strong communication, project management, and data-fluency skills.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Bachelor's degree required.</li> </ul> <h2 style="margin: 12pt 0in 4pt; break-after: avoid; font-size: 12pt; font-family: 'MULISH REGULAR ROMAN'; color: #565d6b; font-weight: normal;">How You'll Show Up:</h2> <ul style="margin-top: 1.5pt; margin-bottom: 1.5pt;"> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Operational Discipline — Runs a productive portfolio with consistent cadences.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Client Engagement — Builds strong day-to-day relationships and earns senior conversations.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Account Strategy — Sees the right next move on each account.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Data Fluency — Uses portfolio data to prioritize and act.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Cross-Functional Partnership — Coordinates the broader org behind each client.</li> <li style="margin: 1.5pt 0in 1.5pt 0px; font-size: 12pt; font-family: inter; color: #565d6b;">Customer Centricity — Models partnership-led account management.</li> </ul> <h2 style="margin: 12pt 0in 4pt; break-after: avoid; font-size: 12pt; font-family: 'MULISH REGULAR ROMAN'; color: #565d6b; font-weight: normal;">Equal Opportunity</h2> mPulse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at mPulse are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.<span style="box-sizing: border-box; color: #515151; font-family: 'Noto Sans', -apple-system, 'system-ui', 'Segoe UI', Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-size: 15px; white-space: normal; background-color: #ffffff;">If you require any accommodations during the application, interview, or assessment process due to a disability or any other accessibility-related concern, please do not hesitate to reach out to our People Ops and Recruiting team at <span style="color: #515151; font-family: 'Noto Sans', -apple-system, 'system-ui', 'Segoe UI', Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif; font-size: 15px; white-space: normal; background-color: #ffffff; float: none; display: inline;">careers@mpulsemobile.com

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