Partnerships Operations & Activation Specialist

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<p><span><strong>About Holafly</strong></span></p><p><span>At Holafly, we’re transforming the way travellers stay connected around the world through eSIM technology.</span></p><p><span>Since 2018, we’ve helped millions of travellers access mobile data seamlessly across 200+ destinations, becoming one of the fastest-growing companies in the travel connectivity space.</span></p><p><span>We are a global, fast-paced, and ambitious company with a team passionate about travel, technology, and innovation.</span></p><p><span><strong>About the Position</strong></span></p><p><span>Holafly is looking for a proactive and highly organized Partnerships Operations & Activation Specialist to join our growing Travel Partnerships team.</span></p><p><span>This role will play an important part in supporting the day-to-day operations of the Partnerships team, helping ensure a smooth onboarding and activation experience for partners across global markets.</span></p><p><span>The position combines operational support, partner onboarding, activation, partner communication, and light commercial responsibilities. The ideal candidate will help partners successfully launch, stay engaged, and become active revenue-generating accounts, while also supporting the internal Partnerships team with operational execution, inbound partner management, and outbound activation follow-up.</span></p><p><span>We are looking for someone with strong communication skills, attention to detail, a proactive mindset, and a commercial mentality focused on helping partners grow and succeed.</span></p><p><span>This is a global role, remotely based in LATAM, supporting partners across multiple regions and markets.</span></p><p><span><strong>Responsibilities</strong></span></p><ul><li><p><span>Manage inbound partner requests and onboarding processes</span></p></li><li><p><span>Support inbound partner acquisition and activation initiatives</span></p></li><li><p><span>Conduct outbound follow-ups with newly onboarded or inactive partners to drive activation and engagement</span></p></li><li><p><span>Support partners during setup, including links, tracking, discount codes, and basic troubleshooting</span></p></li><li><p><span>Ensure fast, clear, and high-quality communication with partners</span></p></li><li><p><span>Proactively follow up with newly onboarded partners to drive activation and first revenue generation</span></p></li><li><p><span>Support the Partnerships team with operational and administrative tasks related to partner management</span></p></li><li><p><span>Create and manage support tickets, coordinating with Product, Tech, and Operations teams through Jira</span></p></li><li><p><span>Monitor partner onboarding and activation funnels, identifying friction points and improvement opportunities</span></p></li><li><p><span>Maintain accurate records and partner information within HubSpot and internal tools</span></p></li><li><p><span>Support basic reporting and tracking of partner performance and activation metrics</span></p></li><li><p><span>Identify upsell, cross-sell, or growth opportunities when relevant</span></p></li><li><p><span>Help ensure a positive and smooth partner experience throughout the onboarding journey</span></p></li></ul><p><span><strong>Requirements</strong></span></p><ul><li><p><span>2–3 years of experience in Operations, Partner Support, Customer Success, Partnerships, Sales Support, or similar roles</span></p></li><li><p><span>Professional fluency in Spanish and English (mandatory)</span></p></li><li><p><span>Strong written and verbal communication skills</span></p></li><li><p><span>Highly organized and detail-oriented</span></p></li><li><p><span>Strong proactive attitude and problem-solving mindset</span></p></li><li><p><span>Commercial mindset with strong willingness to help drive partner activation and growth</span></p></li><li><p><span>Comfortable working with CRM tools such as HubSpot and operational tools such as Jira</span></p></li><li><p><span>Basic analytical mindset with the ability to track partner activation and engagement</span></p></li><li><p><span>Ability to manage multiple requests and priorities in a fast-paced environment</span></p></li><li><p><span>Comfortable working cross-functionally with multiple teams and stakeholders</span></p></li><li><p><span>Experience supporting customers, partners, or accounts in digital or online environments is a strong plus</span></p></li></ul><p><span><strong>Perks & Benefits</strong></span></p><ul><li><p><span>Full remote flexibility</span></p></li><li><p><span>International and entrepreneurial environment</span></p></li><li><p><span>Competitive salary package</span></p></li><li><p><span>Quarterly 30% variable compensation</span></p></li><li><p><span>Career growth opportunities within a rapidly scaling global company</span></p></li><li><p><span>Flexible working culture focused on ownership and impact</span></p></li><li><p><span>Learning and professional development support</span></p></li></ul><p></p>

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